Privacy Policy

1) Introduction

HarmonyField Warm Home Fuel ("we", "us", "our") operates the website harmonyfield.cfd (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit the Site or contact us about winter fuel solutions in Birmingham and nearby areas.

This policy is written to be practical and transparent. If something is unclear, please contact us using the details below.

By using the Site, you acknowledge that you have read and understood this Privacy Policy and that you agree to its terms.

2) Information we collect

Contact information. If you choose to email us or use the contact form (which opens your mail client), you may provide your name, email address, and message content. We receive the information you send to us via email.

Technical information. Like most websites, our hosting provider may automatically log basic technical data such as your IP address, browser type, pages viewed, referring/exit pages, and timestamps. These logs are generally used for security, troubleshooting, and performance monitoring.

Cookies and local storage. We use local storage to remember your cookie choice. We do not use it to build behavioural profiles.

3) How we use information

We use information for purposes such as:

• Responding to enquiries about fuel types, availability, delivery options, and general guidance.
• Operating, maintaining, and securing harmonyfield.cfd.
• Improving the clarity and usefulness of our pages (for example, understanding which pages are frequently visited).
• Complying with legal obligations and resolving disputes if they arise.

We do not sell personal information.

4) Legal bases (UK/EU context)

Where applicable, we process personal data based on one or more legal bases, such as:

• Consent — when you choose to contact us or accept optional cookies.
• Legitimate interests — to keep our website secure and respond to enquiries efficiently.
• Contract steps — where communications are necessary to provide a quote or arrange services.
• Legal obligations — when we must retain information for compliance purposes.

5) Sharing and third parties

We may share information in limited situations:

• Service providers. Hosting and email providers may process data as part of providing their services to us. We aim to use reputable providers and limit access to what is necessary.
• Business operations. If needed to fulfil a request, we may share logistical details with a delivery partner or supplier (for example, postcode and access notes). We only share what is relevant and we do not share sensitive information unless required for the request.
• Legal requirements. We may disclose information if required by law, court order, or to protect rights and safety.

6) Advertising and measurement

We may use general, privacy-conscious measurement to understand whether ads lead to visits to harmonyfield.cfd. If we use advertising networks or measurement tools, we describe them here in general terms and avoid unnecessary data collection. We do not embed third‑party analytics scripts by default on this Site.

If in the future we enable additional tools (such as aggregated traffic measurement), we will update this policy and, where required, ask for consent.

7) Data retention and security

We keep personal information only as long as reasonably necessary for the purposes described above. For example, enquiry emails may be retained to provide support, maintain records of quotes, or meet legal requirements.

We use reasonable administrative and technical safeguards. No method of transmission or storage is completely secure; therefore, we cannot guarantee absolute security.

8) Your rights

Depending on your location and applicable law, you may have rights such as:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of certain information, subject to lawful exceptions.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.

To exercise these rights, contact us using the details below. We may need to verify your identity before fulfilling a request.

9) Children’s privacy

The Site is not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can take appropriate steps.

10) Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the text on this page and may update the “Last updated” date. Continued use of harmonyfield.cfd after changes means you accept the updated policy.

11) Contact

If you have questions about this Privacy Policy or how we handle information, contact:

• HarmonyField Warm Home Fuel
• Address: 22 Colmore Row, Birmingham, Birmingham, B1 1TB, United Kingdom
• Phone: 029 2022 1331
• Email: customer@harmonyfield.cfd

Last updated: January 08, 2026